Robert Poole, Director at Glide Property Management, part of Leaders Romans Group (LRG)
“Reflecting on 2024, the block management sector has faced considerable regulatory changes, particularly with the Freehold and Leasehold Act and the Building Safety Act. These updates have expanded the scope of fire risk assessments to include external walls and flat entrance doors, reinforcing the critical role of proactive management in ensuring resident safety.
“Looking into 2025, the sector is set to undergo further transformation. The Leasehold Reform Act presents both opportunities and challenges, aiming to simplify leasehold arrangements and strengthen leaseholder rights. However, there are valid concerns about its implementation, as increased administrative demands could potentially drive up management costs and impact service delivery. We’re also seeing a shift towards a standardised service charge demand letter, which will promote consistency and reduce ambiguity, giving service charge payers a clearer understanding of their contributions. Another significant move is the requirement for property managers to publish a detailed breakdown of all charges, enhancing transparency and empowering clients with full clarity on costs. While many reputable agents already uphold these standards, this uniform mandate across the sector raises expectations for transparency and fairness.
“Regulating management agents will further enhance the sector by ensuring consistent professional standards, increasing accountability, and fostering trust, benefiting all stakeholders involved.
“Equally vital is the focus on leaseholder engagement. In a competitive market, leaseholder satisfaction is critical for fostering positive relationships within the properties we manage. By enhancing communication, addressing tenant concerns promptly, and improving service standards, we’re better positioned to meet the expectations of today’s residents. Effective leaseholder engagement isn’t just about occupancy; it’s about creating communities where residents feel valued and supported, which in turn strengthens the stability and reputation of the properties under our care.”
